Frequently asked questions
What is the return policy?
We offer partial refunds within 30 days of purchase. No item return is required, but proof of purchase is needed.
- Within 14 days - 80% refund
- 15-30 days - 50% refund
- After 30 days - Not eligible for refund
Please note:
- Shipping fees are non-refundable.
- Promotional items, clearance items, gift cards and digital items are not eligible.
- Approved refunds are issued to your original payment method within 5–10 days.
What is your Shipping Policy?
We ship within Malaysia (East and Peninsular Malaysia) only.
- Processing: 1–2 business days. Orders placed before 12 PM may ship the same day.
- Delivery: 2–5 business days. Add 1–2 business days for East Malaysia.
- Shipping fees: Calculated at checkout, with no markup.
- Tracking: Provided once your order is dispatched.
- Delays: Public holidays or weather may cause delays.
- Lost or damaged items: Please report within 7 days of delivery.
- Failed deliveries: Reshipment fees may apply.
How do I choose the right kitchen storage size for my cabinet?
- Width: Measure your cabinet's overall width: left panel thickness + inner width + right panel thickness. Match it to the cabinet width listed on the product page.
- Depth: Leave at least 50mm of space beyond the product's depth.
- Height: Leave at least 120mm of clearance above the product. The exact figure depends on the storage type and the items you plan to store.
Important - Always check the dimensions on each product page before ordering.
Will these fit my existing cabinets?
Most of our organizers are designed for standard cabinet sizes, but cabinet builds vary. Check the dimensions and any fitting notes on the product page before ordering.
Can I install it myself, or do I need a carpenter?
Some products are simple to install yourself with some of it comes with installation manuals, while others are best fitted by a carpenter like tall pantry unit. Each product page states what's required.
Do you offer trade or bulk pricing for projects?
Yes. Click here to find out more about our program. For Interior Designers and Carpenters only.








